Frequently Asked Questions (FAQ)
01
What is IPTV?
IPTV (Internet Protocol Television) allows you to watch TV channels, movies, and series through an internet connection instead of traditional satellite or cable systems.
You just need a stable internet connection and a compatible device.
You just need a stable internet connection and a compatible device.
02
What do I need to use your IPTV service?
You need:
A stable internet connection (minimum 10 Mbps recommended)
A compatible device such as a Smart TV, Android box, Fire Stick, mobile phone, or computer
An IPTV player app (like IPTV Smarters, TiviMate, or XCIPTV)
A stable internet connection (minimum 10 Mbps recommended)
A compatible device such as a Smart TV, Android box, Fire Stick, mobile phone, or computer
An IPTV player app (like IPTV Smarters, TiviMate, or XCIPTV)
03
How long does activation take after payment?
After confirming your payment, your subscription is activated within 10 to 60 minutes (during working hours).
You will receive your login details via email or WhatsApp.
You will receive your login details via email or WhatsApp.
04
How can I pay for my subscription?
We accept payments through:
Credit/Debit Card (via Stripe or other processors)
PayPal (if available)
Local payment methods (depending on your country)
You’ll receive payment instructions during checkout or directly through WhatsApp.
Credit/Debit Card (via Stripe or other processors)
PayPal (if available)
Local payment methods (depending on your country)
You’ll receive payment instructions during checkout or directly through WhatsApp.
05
Can I test the service before buying?
Yes! We offer a free or short trial (if available).
Contact us via WhatsApp to request a test before purchasing a full subscription.
📱 WhatsApp: [Your WhatsApp Number]
Contact us via WhatsApp to request a test before purchasing a full subscription.
📱 WhatsApp: [Your WhatsApp Number]
06
My channels are buffering — what should I do?
Buffering usually happens because of:
Slow or unstable internet connection
Wi-Fi signal interference
Too many users on the same network
Try restarting your device, router, or using a wired (Ethernet) connection for better stability.
Slow or unstable internet connection
Wi-Fi signal interference
Too many users on the same network
Try restarting your device, router, or using a wired (Ethernet) connection for better stability.
07
Can I use my subscription on multiple devices?
Each subscription is for one device only, unless you buy a multi-connection plan.
Using one account on multiple devices at the same time may cause disconnections or blocking.
Using one account on multiple devices at the same time may cause disconnections or blocking.
08
Do channels or movies get updated?
Yes. Our IPTV servers are updated regularly — new channels, VOD movies, and series are added frequently to give you the best experience.
09
What if a channel doesn’t work?
Sometimes channels may be temporarily offline due to source or maintenance.
Please contact support and we’ll fix it or replace it as soon as possible.
Please contact support and we’ll fix it or replace it as soon as possible.
10
How can I contact support?
If you need help or have any issues, contact us anytime:
📧 Email: [Your Email Address]
💬 WhatsApp: [Your WhatsApp Number]
🌐 Website: [Your Domain Name]
We’re available 7 days a week for support.
📧 Email: [Your Email Address]
💬 WhatsApp: [Your WhatsApp Number]
🌐 Website: [Your Domain Name]
We’re available 7 days a week for support.