Refund Policy
Effective Date: [Insert Date]
Website: [Your IPTV Website Name] (“we”, “our”, “us”)
1. General Policy
Due to the nature of digital IPTV services, all sales made on our website are final and non-refundable once access to the service or account activation has been delivered.
By purchasing any IPTV subscription from us, you acknowledge and agree to this refund policy.
2. Exceptions
We may, at our sole discretion, offer a refund or credit in the following situations:
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The IPTV service was not delivered or activated within the promised time frame.
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The subscription did not work at all and our technical team was unable to fix the issue after you contacted us for support.
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Duplicate payment due to technical error or duplicate order.
Please note:
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Temporary server downtime or buffering caused by your internet connection, device, or ISP is not eligible for a refund.
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Refunds are not provided because of channel list changes, schedule modifications, or user dissatisfaction with content.
3. How to Request a Refund
If you believe you qualify for a refund, please contact us within 3 days of your purchase by email or WhatsApp with the following details:
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Your full name
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Email or phone number used for purchase
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Payment receipt or transaction ID
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The reason for your refund request
Email: [Your Email Address]
WhatsApp: [Your WhatsApp number, if applicable]
Our team will review your request and respond within 48 hours.
4. Refund Method
Approved refunds will be processed using the same payment method you used to make the purchase (e.g., Stripe, credit/debit card, or other).
Refunds may take 3–10 business days to appear in your account, depending on your payment provider.
5. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have questions about our Refund Policy or need support, please reach us at:
Email: [Your Email Address]
Website: [Your Domain Name]